Apartment FAQ's

Check-in:    3:00 pm

Check-out:  11:00 am

​

Let us know if you would like to request any adjustments

The apartment is cleaned every week on Wednesday unless you are checking out that week.  Expect the cleaner to be in the apartment for approximately 2-3 hours.   

​

All bed sheets and dirty towels will be changed and the entire apartment will be cleaned including the kitchen and bathrooms.

​

Please try and keep your personal items and the apartment in good order to facilitate cleaning.

​

Please keep in mind that the the cleaner will not be doing dishes or personal laundry unless previously arranged.

The apartment has 600 Mbps fiber internet and mesh wifi.  There are 3 nodes: Living Room (Main Node), Guest Bedroom, and Master Bedroom. 

​

When all the nodes are working properly there will be a white light on top of the routers.   If there is a red light there is a connectivity issue and it may need to be reset.  Many times it will fix itself in a matter of minutes.  If the main node in the living room is red turn off the power strip in the cabinet under the TV wait for 5 seconds then turn it back on.  Everything should reboot in about 5 minutes.

​

The modem is below the TV (white box) and when everything is working properly there will be 4 solid green lights.

Picture:

1. Push the "Power" button on the left

2. Select "Eco" if it isn't already set to that.  There will be a white light next to it.

3. Add detergent (middle drawer below sink)

4. shut the door and it will start automatically and when it's finished it the door will open slightly.  

Standard cycle:

• Press "power" button on the left

• Turn dial to "1" 

• Press "Start" button on the right

​

If clothes are still extremely wet at end of the cycle.  Set to "11" and hit "start" this will run a 10-minute spin and drain cycle.

​

The dryer is on top, just remember to check and clean the lint tray.

1. 4k monitor is in the bedroom with a day bed

2. There are two cables already connected to the monitor - Mini DVI & HDMI

3. You may need to change the input settings on the monitor if it's not reading.  These are on the right-hand side of the monitor with the buttons on the back of the monitor.

There is a two step process for setting the AC / Heat

​

Main Unit:

The control for the main unit is in the patio off the kitchen attached to the wall on the right hand side.   The main unit needs to be turned on for AC or Heat to be used in the rooms.  

​

Hit the "Enter" button on the right.  If there is a blinking currsor on the Fire/Snowflake you can toggle between Heat/AC.  Press "Enter" again to set and to also move the cursor to On/Off.  When the currsor is blinking on the "On" or "Off" you can use the "Up" or "Down" arrows to turn it On/Off.  Set to On and then hit "Enter"

​

The main display will have a bunch of numbers and either "On" or "Off".  Again, to get off this you just need to hit "Enter" again.

​

Once the unit is on there is nothing else that needs to be done unless you want to turn the system on/off or change between heat/AC

​

Note: Sometimes an alarm goes off and it will beep.  This happens sometimes if there is a power loss in the building.  Just hit the "Alarm" (Left) button once or twice to cycle through and it will reset.  After doing this you may need to turn the machine on again.

​

Note:  The main unit will cycle on and off.  The system works via hot/cold water so it will need to maintain the system water temp.  If you won't need AC/Heat for days we recommend just switching it off.

​

Room Units:

There are thermostats in all of the rooms.  You toggle between Off and High/Med/Low fan speed.  Set the temperature with the up/down arrows and then the fan speed and then the units will maintain the temperature turning on/off as needed.

​

If you are switching from Heat/AC you use the "M" button.  "Sun" is heat and "Snowflake" is AC.   

​

Note: The main unit needs to be on for these to operate.  It will push air out and turn on but will be the outside air temp.  

​

Important: When leaving for days please turn the main unit off and also make sure all 3 individual units are turned off.  Units in the room will run continuously if not turned off.

​